Resume

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• Email: [email protected]
• Walla Walla, Washington, USA
• GitHub – LinkedIn – YouTube

Motivated junior full-stack developer with experience in Ruby/Rails, Hotwire, JavaScript, and CRM automation. Passionate about streamlining workflows and enhancing client experiences. Self-taught, eager to grow, and thrive in collaborative teams. Strong communicator and problem-solver with a passion for game development.

Skills

• Languages: Ruby, JavaScript, Lua, GDScript, HTML5, CSS3, SQL

• Frameworks: Ruby on Rails, Hotwire, Bootstrap, Tailwind

• Testing: RSpec, Test-Driven Development (TDD)

• Deployment: GitHub Actions, Heroku, Kamal, Dokku, DigitalOcean

• Tools: Git, GitHub, Neovim, Docker, Kubernetes, Photoshop, DaVinci Resolve

CRM and Automation:

• Agent-CRM (customized for internal workflows, client communications, and automation)

Technical Support and Troubleshooting:

• CRM workflow optimization
• Mobile device support (iPhone/Android)
• Operational tool maintenance
• Basic networking and router/modem activation

Client Engagement and Communication:

• Data-driven client assessments and outreach
• Content and funnel management for lead generation
• CRM integration for communication and task management

Technical Skills:

• SQL (PostgreSQL, SQLite)
• RESTful APIs
• Image editing and video production
• Microsoft OS and Linux troubleshooting
• API integration and development

Additional Skills:

• Advanced Git (rebasing, cherry-picking, merge conflicts)
• GitHub workflows (issues, pull requests, reviews)
• Adaptability and quick learner
• Strong problem-solving and collaboration skills
• Time management and prioritization
• Industry trend awareness

Projects

Portfolio Website

Bridgetown, Ruby, HTML, CSS, JavaScript

Live: https://jambalong.com/

Repository

• Developed a personal portfolio website using Bridgetown for modern static site generation.

• Utilized Ruby and Markdown for content management and dynamic generation.

• Implemented HTML and CSS for structured layout and styling, ensuring a responsive design.

• Utilized JavaScript to implement a hamburger menu for improved navigation on mobile screens.

• Managed version control with Git and hosted the site on DigitalOcean.

Project Pounce

GDScript, Godot Engine

Repository

• In-development Celeste-like platformer built in Godot 4.2 using GDScript.

• Players control a cat navigating through basic puzzle levels.

• Features a custom platformer physics system for smooth, responsive gameplay.

• Includes a level change system for seamless transitions.

• Aims to create an enjoyable feline adventure with charming visuals and playful mechanics.

Chess CLI

Ruby, RSpec

Live: https://replit.com/@jambalong/chess

Repository

• Command-line chess game designed for one player against a computer.

• Enforces proper constraints by preventing illegal moves.

• Correctly declares check and checkmate situations.

• Emphasizes modular class design and single-responsibility methods.

• Utilizes object-oriented programming principles to enhance code maintainability.

• Includes RSpec tests for critical components to facilitate debugging.

Work Experience

Administrative Assistant, Columbia Basin Benefits

SEPTEMBER 2024 - Present

• Created and managed automated workflows in Agent-CRM, streamlining internal processes and improving team efficiency by 20%.

• Organized and scheduled client communications through email nurturing campaigns, ensuring timely follow-ups and enhanced client engagement.

• Developed and maintained website funnels, supporting lead generation and improving the overall operational efficiency of the agency’s digital marketing efforts.

Operations Team Lead, Bon Appétit Management Company

SEPTEMBER 2023 - MAY 2024

• Led grill station operations, managing food prep, cooking, and plating to ensure timely service during high-volume hours, improving efficiency by 25%.

• Oversaw prep for global station, rotisserie, and salad bar, ensuring all ingredients were prepared and organized, streamlining service and reducing prep time.

• Trained and mentored kitchen staff, fostering teamwork and ensuring adherence to high food safety standards and quality control.

Data Entry Assistant, National Intercollegiate Rodeo Association

JULY 2021 - SEPTEMBER 2021

• Processed and entered over 100 membership applications per week, ensuring 100% accuracy in data entry and timely updates.

• Organized and filed 500+ member documents, reducing document retrieval time by 30% with a streamlined filing system.

• Managed and sent out 200+ pieces of membership-related mail monthly, ensuring 100% on-time delivery and improving communication efficiency.

Loss Mitigation Specialist, Banner Bank

JANUARY 2021 - MARCH 2021

• Identified solutions to reduce foreclosure risk, helping clients keep their homes and strengthening borrower retention.

• Maintained 95% accuracy in client documentation and timely updates, ensuring regulatory compliance and transparency.

• Guided over 150 clients with clear, personalized mortgage support, building trust and promoting independent online banking.

Sales Operations Associate, (Spectrum, OSL Retail Services, and Walmart)

YEAR 2016 - YEAR 2020

• Promoted and sold products at Spectrum, recognized for the highest team sales in July, contributing to a 15% increase in revenue.

• Improved transaction efficiency by 30% at OSL Retail Services through effective management of customer requests and inventory.

• Delivered exceptional customer service by promptly addressing inquiries and resolving issues, leading to a 15% increase in customer satisfaction ratings.

Volunteer Experience

Kitchen Operations Volunteer, Christian Aid Center

• Supported food preparation workflows, contributing to a 20% increase in meal efficiency for community meals.

• Maintained an organized kitchen environment, reducing cleanup time by 15%.

• Enhanced service delivery by streamlining meal distribution, benefiting over 100 individuals weekly.

• Collaborated with staff and volunteers, improving operational communication and coordination.

Animal Shelter Volunteer, Humane Society

• Contributed to the well-being of 25+ animals through daily care routines and feeding schedules.

• Increased animal adoptability by 30% through consistent socialization and behavior tracking for dogs and cats.

• Assisted with community outreach, leading to a 25% boost in adoption inquiries.

• Supported administrative tasks, improving data accuracy and efficiency by 10% through organized entry protocols.

Education History

Washington State University

Undergraduate Studies, 2018 - 2019

• Completed coursework in Computer Science and Mathematics.